Q: Where’s my stuff?
A: If you have purchased a PDF from the Pinnacle PDF Store, you will have a permanent link to your product and can download it any time. Your links can be found on the Account page. You will also receive an email containing permanent links to your products.
If you have an issue with an order, please email firstname.lastname@example.org.
Q: How is shipping calculated?
A: Domestic shipping is calculated as follows:
|Cost of Order||Cost of Shipping|
|Less than $50||$9|
|$150 or More||Free|
(These rates only apply to physical merchandise).
International shipping is calculated by weight.
Q: Do you have books, dice, or other merchandise?
A: Yes! We can hook you up with our dice, T-shirts, and print editions. Products are listed by category and can also be searched with keywords or tags.
Q: I want to write or send an art submission to Pinnacle. How do I submit my work?
A: If you’re interested in writing for Pinnacle, you can send an email to PEGShane@gmail.com. We’re always looking for talented designers who are familiar with our worlds and systems. If you’re interested in licensing Savage Worlds for your own setting, information can be found on Fan Materials and Licensing Savage Worlds for publication on our About page. We’re always on the lookout for new artists and cartographers. If you’d like to share your portfolio, email our art director, Aaron Acevedo at email@example.com and link your portfolio.
Pinnacle wants to make great games for an open, inclusive, and welcoming community.
If someone who represents our company has done something to make you feel uncomfortable, please contact Chief Operations Officer Jodi Black at PEGJodi@gmail.com, or President Shane Hensley at PEGShane@gmail.com. Either of us will try and help as best we can.
We don’t allow or condone harassment, which we consider conduct intimidating or threatening to the average person, especially as concerns race, national origin, ethnicity, age, veteran status, disability, religion, sexual orientation, or gender.
Please note that we have no interaction with those who run, play, or talk about our games outside of our actual employees. We are still eager to hear about any issues you experience, however, so that we can try to take action to remedy and prevent further incidents.
We also love to hear about POSITIVE experiences you’ve had with our games! If someone ran a game and you had an incredible experience, please let us know and give us the GM’s name so we can reach out to him or her and say thanks. Or if you played something we made and you really liked it, we’d love to pass that on to the independent writers and artists who made it.
If you have any other questions, please Contact Us.
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